Return Policy – Baby Three

Welcome to Baby Three! We strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process easy for you.

Return Eligibility

To be eligible for a return, please ensure that:

The item was purchased in the last 30 days.
The item is in its original condition, unused, and in the same packaging that you received it.
You have the receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards.
Items on sale or clearance.
Personalized or custom-made items.

Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer service team at [email protected] with your order number, details of the item you wish to return, and the reason for the return. Our team will respond with instructions on how to proceed.

Step 2: Pack Your Item

Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the package is securely sealed to prevent any damage during transit.

Step 3: Ship Your Item

Ship the item to the address provided by our customer service team. Please use a trackable shipping service and provide us with the tracking number. You are responsible for the shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Inspection and Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved, we will process your refund. The refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Exchanges

If you wish to exchange an item for a different one, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item. This ensures that the replacement item is available and reserves it for you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or a full refund, including shipping costs.